A model for conflict resolution
The Conflict Resolution Model offers a simple and effective approach to controlling
assertiveness. The model involves five steps that can be easily memorized.
1. Problem identification. This step involves identifying the specific
problem that is causing the conflict (e.g., a friends not being on time
when you come to pick him or her up).
2. Feeling identification. In this stage, you will identify the feelings
associated with the conflict (e.g., frustration, hurt, or annoyance).
3. Identification of the specific impact. This step involves the identification
of the specific impact or outcome of the problem causing the conflict (e.g.,
being late for the meeting that you and your friend have planned to attend).
4. Deciding how to deal with the conflict. At this stage you have to
decide whether to resolve the conflict or let it go. In other words, is the
conflict important enough to bring up?
5. Conflict resolution. This step consists of setting up a time to address
the conflict, describing your perceptions about it, expressing your feelings
about the conflict, and identifying potential solutions to the conflict.
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